Policies

Everything that governs how we run batapp and handle your data, in one place.

batapp is provided by Albertec IT Solutions CC. These documents cover our privacy, terms, security and data-processing position. Each document was written to be read, not just filed — each opens with a short summary, then the detail.

The essentials

Privacy Policy

What data we collect, why we need it, how long we keep it, and your rights under POPIA and the GDPR.

Terms & Conditions

The agreement for using batapp — your licence, payments, responsibilities, and the legal bits.

Trust & security

Security Overview

How we protect your data, where it's hosted, and how we respond to incidents.

Security Contact

How to report a vulnerability, suspected compromise, or abuse — responsibly.

Subprocessors

The third-party providers we rely on to run batapp, what they do, and where they're based.

Data Processing Addendum

How we process personal data on your organisation's behalf. Satisfies POPIA section 21 and aligns with GDPR Article 28.

PAIA Manual

What records we hold and how to request access, under section 51 of the Promotion of Access to Information Act.

Enterprise procurement

Our public documents answer most standard trust and security questions. For Enterprise customers we share deeper technical and operational detail under NDA. See the Enterprise and custom terms section of our Terms & Conditions.

Questions? Email [email protected].