Privacy Policy for "batapp"

Last updated: 12 Dec 2025

1. Introduction

This Privacy Policy explains how Albertec IT Solutions CC (Reg No: 2008/017765/23) collects, uses, shares, and protects your personal information when you use our fixed asset management web application and mobile application (collectively referred to as "batapp" or the "Service").

We are committed to protecting your privacy and handling your data in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable data protection laws.

2. Scope of This Policy

This Privacy Policy applies to:

The batapp web application (as served from the batapp.co.za domain)
The batapp mobile applications for iOS and Android devices
All related services and features

By using batapp, you consent to the collection and processing of your personal information as described in this Privacy Policy.

3. Responsible Party (POPIA)

For the purposes of POPIA, Albertec IT Solutions CC is the "responsible party" for the processing of your personal information.

Contact Details:

Company: Albertec IT Solutions CC (Reg No: 2008/017765/23)
Information Officer: Theuns Alberts
Email: [email protected]

4. Information We Collect

4.1 Personal Information You Provide

When you use batapp, we collect the following personal information:

Account Information:

Full name
Email address
Password (encrypted)
Job title and department
Company name and details

Business Information:

Company registration details
Asset information and records
User preferences and settings
Communication preferences

Support and Communication:

Messages and correspondence with our support team
Feedback and survey responses

4.2 Information We Collect Automatically

Usage and Analytics Data:

How you interact with batapp
Features used and frequency of use
Time spent in the application
Error logs and performance data

Technical Information:

IP address
Browser type and version
Operating system
Device type and identifiers
Screen resolution and device settings

Mobile App Specific:

Mobile device ID
App version and build number
Mobile network information
Push notification tokens

4.3 Location Information (Mobile App)

With your explicit consent, our mobile app may collect:

GPS coordinates for asset location tracking
Location-based asset management features

You can disable location services through your device settings at any time.

5. How We Use Your Information

5.1 Legal Bases for Processing (POPIA)

We process your personal information based on the following legal grounds:

Consent: Where you have given specific consent for certain processing activities

Contractual Necessity: To perform our contract with you (providing batapp services)

Legitimate Interests: For business operations, security, and service improvement

Legal Compliance: To comply with applicable laws and regulations

5.2 Purposes of Processing

We use your personal information to:

Provide Services: Deliver and maintain batapp functionality across web and mobile platforms
Account Management: Create and manage your user account and subscription
Data Synchronization: Sync data between web and mobile versions
Communication: Send service updates, support responses, and important notices
Security: Protect against fraud, unauthorized access, and security threats
Improvement: Analyze usage patterns to enhance features and user experience
Legal Compliance: Meet regulatory requirements and legal obligations
Marketing: With your consent, send promotional materials about batapp features

6.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your personal information in the following limited circumstances:

Service Providers: With trusted third-party service providers who assist us in:

Cloud hosting and data storage
Email communications
Analytics and monitoring
Payment processing
Customer support tools

Legal Requirements: When required by law, court order, or regulatory authority

Business Transfers: In connection with a merger, acquisition, or sale of assets (with appropriate safeguards)

Consent: When you have given explicit consent for specific sharing

6.3 Third-Party Services

batapp may integrate with third-party services. These integrations are governed by the respective third-party privacy policies. We recommend reviewing their policies before connecting these services.

7. Cross-Border Data Transfers

Your personal information may be transferred to and processed in countries outside South Africa for the purposes outlined in this policy.

When we transfer your data internationally, we ensure:

The recipient country has adequate data protection laws, or
Appropriate contractual safeguards are in place, or
You have provided explicit consent for the transfer

8. Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards:

Encryption of data in transit and at rest
Secure authentication and access controls
Regular security monitoring and updates
Firewall and intrusion detection systems

Organizational Safeguards:

Staff training on data protection
Access controls and need-to-know principles
Incident response procedures

9. Data Retention

9.1 Retention Periods

We retain your personal information for the following periods:

Account Data: For the duration of your subscription plus 6 months after termination

Asset Data: As long as necessary for business continuity and legal compliance

Support Communications: 3 years from last contact

Usage Analytics: 2 years from collection

Security Logs: 1 year from creation

9.2 Deletion Process

When retention periods expire:

Personal information is securely deleted or anonymized
Backups containing personal information are overwritten within 90 days
Some anonymized data may be retained for statistical purposes

10. Your Rights Under POPIA

As a data subject under POPIA, you have the following rights:

10.1 Right of Access

Request access to your personal information we hold and how it's being processed.

10.2 Right to Correction

Request correction of inaccurate or incomplete personal information.

10.3 Right to Deletion

Request deletion of your personal information in certain circumstances.

10.3.1 Account Deletion

batapp provides you with the ability to request permanent deletion of your account and all associated data.

How to Request Account Deletion:

To request that your batapp account and associated data be deleted, please follow these steps:

Send an email to [email protected]
Subject line: "Account Deletion Request"
Include in your email:
- Your full name
- The email address associated with your batapp account
- A clear statement that you wish to delete your account
- Confirmation that you understand this action is permanent and cannot be undone
Verification: We will verify your identity before processing the deletion request to protect your account security.
Confirmation: You will receive a confirmation email once your account deletion request has been processed.

What Gets Deleted:

When you request account deletion, the following data will be permanently deleted:

Your account information (name, email, password)
Your user profile and preferences
Your asset records and associated data
Your usage history and analytics data
Your support communications (after applicable retention period)

What May Be Retained:

Some data may be retained for legal or business purposes:

Transaction records (for accounting and tax compliance) - retained for 5 years as required by law
Security logs and audit trails - retained for 1 year for security purposes
Anonymized usage statistics - retained indefinitely for service improvement
Data required for legal proceedings or regulatory compliance

Retention Period:

After you submit an account deletion request, your account will be deactivated immediately. Complete deletion of all personal data will occur within 30 days of your request, except for data that must be retained for legal compliance purposes as outlined above.

10.3.2 Partial Data Deletion

batapp (provided by Albertec IT Solutions CC, Reg No: 2008/017765/23) provides you with the option to request deletion of specific data without deleting your entire account. This gives you more control over your data.

How to Request Partial Data Deletion:

To request that specific data be deleted from your batapp account, please follow these steps:

Send an email to [email protected]
Subject line: "Partial Data Deletion Request"
Include in your email:
- Your full name
- The email address associated with your batapp account
- A clear description of the specific data you wish to delete (e.g., "delete my asset records from 2023", "remove my usage history", "delete my support communication history")
- Confirmation that you understand which data will be deleted
Verification: We will verify your identity before processing the deletion request to protect your account security.
Review: We will review your request and confirm which data can be deleted and which must be retained for account functionality.
Confirmation: You will receive a confirmation email once your partial data deletion request has been processed.

What Can Be Deleted:

The following types of data can be deleted upon request:

Individual asset records
Specific user preferences
Historical usage data
Support communication history
Marketing communication preferences

What Cannot Be Deleted (Required for Account Functionality):

The following data must be retained for your account to function properly:

Account credentials (email, password) - required for account access
Subscription and billing information - required for service delivery
Essential asset data - if required for active business operations

Processing Time:

Partial data deletion requests are typically processed within 14 days of receipt.

10.4 Right to Object

Object to the processing of your personal information for direct marketing or other purposes.

10.5 Right to Restrict Processing

Request restriction of processing in certain circumstances.

10.6 Right to Data Portability

Request a copy of your data in a commonly used, machine-readable format.

10.7 Right to Complain

Submit a complaint to the Information Regulator of South Africa.

10.8 How to Exercise Your Rights

To exercise any of these rights, contact us at:

Email: [email protected]
Subject Line: "Data Subject Request - [Type of Request]"

For Account Deletion:

See Section 10.3.1 above for detailed steps
Email: [email protected] with subject line "Account Deletion Request"

For Partial Data Deletion:

See Section 10.3.2 above for detailed steps
Email: [email protected] with subject line "Partial Data Deletion Request"

We will respond to your request within 30 days of receipt.

11. Cookies and Tracking Technologies

11.1 Web Application

We use the following types of cookies:

Essential Cookies: Required for basic functionality

Analytics Cookies: To understand how you use batapp

Preference Cookies: To remember your settings

You can control cookies through:

Browser settings and preferences
Our cookie consent banner
Third-party opt-out tools

11.3 Mobile App Tracking

Our mobile app uses:

App analytics to improve performance
Crash reporting to identify issues
Usage statistics for feature development

You can control tracking through your device's privacy settings.

12. Mobile App Privacy Considerations

12.1 Device Permissions

Our mobile app may request the following permissions:

Camera: To capture images of assets (with your consent)

Storage: To save and access asset photos

Location: For location-based asset tracking (with your consent)

Notifications: To send important updates

12.2 Push Notifications

With your consent, we send push notifications for:

Important account updates
System maintenance notices
Feature announcements

Manage notifications through your device settings or app preferences.

12.3 Offline Functionality

When you use batapp offline:

Data is stored locally on your device
Information syncs when you reconnect to the internet
Local data follows the same security measures

13. Children's Privacy

batapp is designed for business use and is not intended for children under 18. We do not knowingly collect personal information from minors. If we discover we have collected information from a child, we will delete it immediately.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

Changes in our practices
Legal or regulatory requirements
New features or services

Notification of Changes:

Material changes will be notified via email
Updated policy will be posted on our website
Continued use constitutes acceptance of changes

We may collect additional diagnostic information
Features and data handling may change
Enhanced monitoring helps improve service quality

Your participation in beta testing is voluntary and governed by this Privacy Policy.

17. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices:

Albertec IT Solutions CC

Registration Number: 2008/017765/23
Email: [email protected]
Website: https://batbpp.co.za
Information Officer: Theuns Alberts

For POPIA-related complaints, you may also contact:

Information Regulator South Africa

Website: https://inforegulator.org.za
Email: [email protected]

This Privacy Policy is effective as of the "last updated" date given above and governs your use of batapp from this date forward.

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