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This page explains how to report it responsibly.",[144,154,155,159],{},[156,157,158],"strong",{},"The short version:"," Email us with the details, give us a reasonable chance to fix it, and don't break anything or access other people's data while investigating. We'll take it seriously.",[161,162],"hr",{},[164,165,167],"h2",{"id":166},"how-to-report","How to report",[144,169,170,171,178,179,182],{},"Email ",[156,172,173],{},[174,175,177],"a",{"href":176},"mailto:support@batapp.co.za","support@batapp.co.za"," with the subject line ",[156,180,181],{},"\"SECURITY\"",".",[144,184,185],{},"Please include:",[187,188,189,193,196,199],"ul",{},[190,191,192],"li",{},"What you found, and where (the page, screen, or request)",[190,194,195],{},"Steps to reproduce it",[190,197,198],{},"What you think the impact is",[190,200,201],{},"How we can reach you for follow-up",[144,203,204],{},"If your report is sensitive, say so and we'll arrange a secure way to share the details.",[161,206],{},[164,208,210],{"id":209},"what-we-ask-of-you","What we ask of you",[144,212,213,214,217],{},"To keep everyone's data safe while you investigate, please ",[156,215,216],{},"don't",":",[187,219,220,223,226,229],{},[190,221,222],{},"Access, change, or delete data that isn't yours",[190,224,225],{},"Run automated scanners, load tests, or anything that could degrade the service for others",[190,227,228],{},"Attempt denial-of-service, spam, or social-engineering of our staff or customers",[190,230,231],{},"Publicly disclose the issue before we've had a reasonable chance to fix it",[144,233,234],{},"If you act in good faith and within these guidelines, you won't get into trouble for reporting — we'll consider your research authorised, we won't pursue legal action, and we'll be grateful for your help.",[161,236],{},[164,238,240],{"id":239},"what-you-can-expect-from-us","What you can expect from us",[187,242,243,246,249],{},[190,244,245],{},"We'll acknowledge your report and look into it.",[190,247,248],{},"We'll keep you updated on what we find and what we're doing about it.",[190,250,251,252,256,257,182],{},"Where it's warranted, we'll fix the issue and notify affected customers in line with our ",[174,253,255],{"href":254},"/privacy-policy","Privacy Policy"," and ",[174,258,260],{"href":259},"/security","Security Overview",[144,262,263],{},"We don't currently run a paid bug-bounty programme, but we genuinely appreciate responsible disclosure.",[161,265],{},[164,267,269],{"id":268},"not-a-security-issue","Not a security issue?",[144,271,272,273,275,276,256,280,182],{},"For general questions, billing, or support, use ",[174,274,177],{"href":176}," or see our ",[174,277,279],{"href":278},"/terms-conditions","Terms",[174,281,255],{"href":254},[161,283],{},[144,285,286],{},[174,287,289],{"href":288},"/","Back Home",{"title":291,"searchDepth":292,"depth":292,"links":293},"",2,[294,295,296,297],{"id":166,"depth":292,"text":167},{"id":209,"depth":292,"text":210},{"id":239,"depth":292,"text":240},{"id":268,"depth":292,"text":269},"How to report a vulnerability, suspected compromise, or abuse in batapp","md",{},"/security-contact",{"title":135,"description":298},"10.security-contact","30qtEl-Ms9tO3lQEbdZTg4sueLpmQstEfZ7aKZT6zt8",1782842428543]