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can't see certain assets",[188,196,197],{},[191,198,200],{"href":199},"#i-cant-edit-or-delete-assets","I can't edit or delete assets",[188,202,203],{},[191,204,206],{"href":205},"#sync-issues-on-mobile","Sync issues on mobile",[188,208,209],{},[191,210,212],{"href":211},"#import-errors","Import errors",[188,214,215],{},[191,216,218],{"href":217},"#reports-not-available-on-mobile","Reports not available on mobile",[188,220,221],{},[191,222,224],{"href":223},"#organisation-not-found-after-joining","\"Organisation not found\" after joining",[188,226,227],{},[191,228,230],{"href":229},"#refreshing-data","Refreshing data",[188,232,233],{},[191,234,236],{"href":235},"#browser-issues","Browser issues",[188,238,239],{},[191,240,242],{"href":241},"#contact-support","Contact support",[244,245,247],"h2",{"id":246},"i-cant-see-certain-assets","\"I Can't See Certain Assets\"",[249,250,251,255],"p",{},[252,253,254],"strong",{},"Cause:"," Your account may have location-based access restrictions, or you may have filters active.",[185,257,258,264,273],{},[188,259,260,263],{},[252,261,262],{},"Check filters"," — Clear all filters on the asset list to see if the assets appear.",[188,265,266,269,270,272],{},[252,267,268],{},"Check your access"," — Ask your admin whether your account is restricted to specific locations. See ",[191,271,27],{"href":28},".",[188,274,275,278],{},[252,276,277],{},"Check your role"," — Viewers can see assets but not edit them. Scanner-role users can only interact with assets via scanning.",[244,280,282],{"id":281},"i-cant-edit-or-delete-assets","\"I Can't Edit or Delete Assets\"",[249,284,285,287],{},[252,286,254],{}," Your role doesn't have edit permissions.",[185,289,290,296],{},[188,291,292,295],{},[252,293,294],{},"Viewer role"," — Read-only access. Ask your admin to upgrade your role to Editor or above.",[188,297,298,301],{},[252,299,300],{},"Scanner role"," — Can only change status via scanning. Cannot edit other fields.",[249,303,304,305,308],{},"See the ",[191,306,307],{"href":28},"permission matrix"," for the full breakdown.",[244,310,312],{"id":311},"sync-issues-on-mobile","Sync Issues on Mobile",[249,314,315,318],{},[252,316,317],{},"Symptoms:"," Changes aren't appearing, data seems stale, or the sync indicator shows an error.",[320,321,322,328,334,340,346],"ol",{},[188,323,324,327],{},[252,325,326],{},"Check connectivity"," — Ensure you have an internet connection.",[188,329,330,333],{},[252,331,332],{},"Force sync"," — Pull down to refresh on the asset list.",[188,335,336,339],{},[252,337,338],{},"Check sync status"," — The sync indicator shows the last successful sync time.",[188,341,342,345],{},[252,343,344],{},"Restart the app"," — Close and reopen the mobile app.",[188,347,348,351],{},[252,349,350],{},"Clear app data"," — As a last resort, sign out and sign back in. This re-downloads all data.",[249,353,354,355,358],{},"If changes from another user aren't appearing, use ",[252,356,357],{},"Help → Refresh"," (see below) or force a refresh.",[244,360,362],{"id":361},"import-errors","Import Errors",[364,365,367],"h3",{"id":366},"duplicate-code-error","\"Duplicate code\" Error",[249,369,370],{},"The CSV contains an asset code that already exists in your organisation, or the same code appears more than once in the file.",[185,372,373,376],{},[188,374,375],{},"Check for duplicate rows in your CSV",[188,377,378,379,382],{},"If the asset already exists, use ",[252,380,381],{},"purchase import"," mode to update it instead",[364,384,386],{"id":385},"invalid-status-or-invalid-condition","\"Invalid status\" or \"Invalid condition\"",[249,388,389],{},"The status or condition value in your CSV doesn't match any configured status/condition name exactly. Check spelling and case.",[364,391,393],{"id":392},"invalid-date-format","\"Invalid date format\"",[249,395,396,397,401,402,405,406,409,410,413],{},"Dates must be in ",[398,399,400],"code",{},"YYYY-MM-DD"," format (e.g. ",[398,403,404],{},"2024-03-15","). Other formats like ",[398,407,408],{},"DD/MM/YYYY"," or ",[398,411,412],{},"March 15, 2024"," are not accepted.",[364,415,417],{"id":416},"missing-required-fields","Missing Required Fields",[249,419,420],{},"Every row needs at minimum: code, description, type, location, and status. Check that these columns exist and have values for every row.",[244,422,424],{"id":423},"reports-not-available-on-mobile","Reports Not Available on Mobile",[249,426,427],{},"PDF report generation is only available on the web interface. The mobile app does not support generating or viewing reports. Use a desktop or laptop browser to access reports.",[244,429,431],{"id":430},"organisation-not-found-after-joining","\"Organisation Not Found\" After Joining",[249,433,434],{},"If you used a join link but can't see the organisation:",[320,436,437,440,443],{},[188,438,439],{},"Refresh the page or restart the app",[188,441,442],{},"Sign out and sign back in",[188,444,445],{},"Check with the admin that the join link is still valid (links can be regenerated, which invalidates previous ones)",[244,447,449],{"id":448},"refreshing-data","Refreshing Data",[249,451,452,453,456,457,460],{},"If data looks stale, changes aren't appearing, or something seems out of sync, use the ",[252,454,455],{},"Refresh"," function under the ",[252,458,459],{},"Help"," menu.",[249,462,463],{},"There are two options:",[185,465,466,472],{},[188,467,468,471],{},[252,469,470],{},"Soft Refresh"," — Fetches the latest data from the server without clearing your local cache. Safe to run at any time.",[188,473,474,477,478,481],{},[252,475,476],{},"Hard Refresh"," — Deletes your local cache and re-downloads everything from the server. Use this if data is clearly wrong or corrupted. If you have pending changes that haven't synced yet, batapp will warn you before proceeding — you'll need to type ",[398,479,480],{},"REFRESH"," to confirm.",[244,483,485],{"id":484},"browser-issues","Browser Issues",[249,487,488],{},"If the web app isn't loading correctly, displays outdated content, or behaves unexpectedly:",[320,490,491,502,507,510],{},[188,492,493,494,497,498,501],{},"Try a hard refresh — ",[398,495,496],{},"Ctrl + Shift + R"," (Windows/Linux) or ",[398,499,500],{},"Cmd + Shift + R"," (Mac)",[188,503,504],{},[191,505,506],{"href":131},"Clear your browser cache",[188,508,509],{},"Try an incognito/private browsing window",[188,511,512],{},"Check that your browser is up to date",[244,514,516],{"id":515},"contact-support","Contact Support",[249,518,519,520,523],{},"Use ",[252,521,522],{},"Help → Contact"," in the app to reach the support team — it links to the support portal and shows the support email address.",[249,525,526,527,531],{},"You can also email ",[191,528,530],{"href":529},"mailto:support@batapp.co.za","support@batapp.co.za"," directly. Include:",[185,533,534,537,540,543],{},[188,535,536],{},"What you were trying to do",[188,538,539],{},"What happened instead",[188,541,542],{},"Your browser/device and operating system",[188,544,545],{},"Screenshots if applicable",{"title":547,"searchDepth":548,"depth":548,"links":549},"",2,[550,551,552,553,560,561,562,563,564],{"id":246,"depth":548,"text":247},{"id":281,"depth":548,"text":282},{"id":311,"depth":548,"text":312},{"id":361,"depth":548,"text":362,"children":554},[555,557,558,559],{"id":366,"depth":556,"text":367},3,{"id":385,"depth":556,"text":386},{"id":392,"depth":556,"text":393},{"id":416,"depth":556,"text":417},{"id":423,"depth":548,"text":424},{"id":430,"depth":548,"text":431},{"id":448,"depth":548,"text":449},{"id":484,"depth":548,"text":485},{"id":515,"depth":548,"text":516},"Solutions to frequently encountered issues in batapp.","md",{},true,{"title":126,"description":565},"v2cjBYANiz_DbDxcd1RgMRQDWxAZLuC0Mr-nOXF60Ow",[572,574],{"title":116,"path":117,"stem":118,"description":573,"children":-1},"Using the batapp mobile app, offline mode, and sync.",{"title":130,"path":131,"stem":132,"description":575,"children":-1},"Step-by-step troubleshooting from a safe in-app refresh to a full browser site-data wipe.",1790086838279]